These Terms of Service constitute the agreement
("Agreement") between Vodini Limited (or its subsidiary companies including
Vodini, LLC and Vodini Telecommunications
Phils.) ("we," "us" or "Vodini") and the
Subscriber ("you," "user" or "Customer") of
Vodini's enhanced Residential communications services or enhanced Business
communications services and any related products or services
("Service"). This Agreement governs both the Service and any devices,
such as an IP phone, Multimedia Terminal Adapter, Analog Telephone Adapter,
Software Phone or any other IP connection device, ("Device" or
"Equipment") used in conjunction with the Service. By activating the
Service, you acknowledge that you have read and understood, and you agree, to
the terms and conditions of this Agreement, and you represent that you are of
legal age to enter this Agreement and become bound by its terms. If you have
purchased Equipment from any Vodini retail dealer, you will be deemed a
"Retail Customer" and will be governed by certain Retail Customer
terms and conditions as set forth herein.
1. SERVICE
1.1 Term Service is offered on a monthly basis for a term which
begins on the date that Vodini activates your Service and ends on the day before
the same date in the following month. Subsequent terms of this Agreement
automatically renew on a monthly basis without further action by you unless you
give Vodini written notice of non-renewal at least ten (10) days before the end
of the monthly term in which the notice is given. You are purchasing the
service for full monthly terms, meaning that if you attempt to terminate
Service prior to the end of a monthly term, you will be responsible for the
full month's charges to the end of the then-current term, including without
limitation unbilled charges, plus a disconnect fee (if applicable), all of which immediately
become due and payable. Expiration of the term or termination of Service does
not excuse the Customer from paying all unpaid, accrued charges due in relation
to the Agreement.
1.2.1 Residential Use of Service and Device If you have subscribed
to Vodini's Residential Services or under a plan listed on the Vodini website
as for residential use, the Service and Device are provided to you as a
residential user, for your personal, residential, non-business and
non-professional use. This means that you are not using the device or service for any commercial
or governmental activities, profit-making or non-profit, including but not
limited to home office, business, sales, tele-commuting,
telemarketing (including without limitation charitable or political
solicitation or polling), call center use, public calling office (including
internet cafe), autodialing, continuous or extensive call forwarding,
fax broadcast, fax blasting or any other activity that would be inconsistent
with normal residential usage patterns. This also means that you are not to
resell or transfer the Service or the Device to any other person for any
purpose, or make any charge for the use of the Service, without express written
permission from Vodini in advance. You agree that your use of the Service
and/or Device, or the use of the Service and/or Device provided to you by any
other person for any commercial, business or governmental purpose will obligate you to
pay Vodini's highest rates for commercial service on account of all periods, including
past periods, in which you use, or used, the Service for commercial, business or
governmental purposes. Vodini reserves the right to immediately terminate,
limited outbound calling or modify the Service, if Vodini determines, in its sole discretion, that
Customer's Service is being used for non-residential or commercial use. In
general terms normal residential usage would not exceed 800 minutes per month,
Vodini reserves the right, in its sole discretion, to limit free or unlimited calling after 2.5 times
maximum normal residential usage as this level of calling could no longer be
considered residential usage.
1.2.2 Business Use of Service and Device - Prohibition on Resale
If you have subscribed to one of Vodini's Business services, the Service and
Device are provided to you as a small business user. This means that you are
not to resell or transfer the service or device to any other person for any
purpose, without express written permission from Vodini in advance. You agree
that the Vodini Business Plans do not confer the right to use the service for
auto-dialing, continuous or extensive call forwarding, telemarketing (including
without limitation charitable or political solicitation or polling), fax
broadcasting or fax blasting. Vodini reserves the right to immediately
terminate or modify the Service, if Vodini determines, in its sole discretion,
that Customer's Service is being used for any of the aforementioned activities.
1.2.3 Where the customer has provided their own Customer Premise
Equipment (CPE) (“device”) the customer is
responsible for the use of the device with the service. Customers are solely
responsible for providing, operating and supporting the device they use in
conjunction with Vodini’s service.
1.3 Lawful Use of Service and Device
1.3.1 Prohibited Uses. You agree to use the Service and Device
only for lawful purposes. This means that you agree not to use them for
transmitting or receiving any communication or material of any kind when in
Vodini's sole judgment the transmission, receipt or possession of such
communication or material (i) would constitute a
criminal offence, give rise to a civil liability, or otherwise violate any
applicable local, state, national or international law or (ii) encourages
conduct that would constitute a criminal offence, give rise to a civil
liability, or otherwise violate any applicable local, state, national or
international law. Vodini reserves the right to terminate your service
immediately and without advance notice if Vodini, in its sole discretion,
believes that you have violated the above restrictions, leaving you responsible
for the full month's charges to the end of the current term, including without
limitation unbilled charges, plus a disconnect fee, all of which immediately
become due and payable and may at Vodini’s discretion be immediately charged to
your credit card. You are liable for any and all use of the Service and/or
Device by yourself and by any person making use of the Service or Device
provided to you and agree to indemnify and hold harmless Vodini against any and
all liability for any such use. If Vodini, in its sole discretion believes that
you have violated the above restrictions, Vodini may forward the objectionable
material, as well as your communications with Vodini and your personally
identifiable information to the appropriate authorities for investigation and
prosecution and you hereby consent to such forwarding.
1.3.2 Use of Service and Device by Customers outside the Vodini
service countries. While we offer worldwide technical support by email and
phone and encourage use of the Service within countries that have established
Vodini offices, Vodini does not presently offer any support Services to
customers located in other countries other than by email and phone. If you use
the Device in a country outside of those where Vodini offices are located and
use the Service from there, you do so at your own sole risk, including the risk
that such activity violates local laws in the country where you do so. You are
liable for any and all such use of the Service and/or Device by yourself or any
person making use of the Service or Device provided to you and agree to
indemnify and hold harmless Vodini against any and all liability for any such
use. Should the carriage of the Device violate any export control law or
regulation, you will be solely liable for such violation and agree to indemnify
and hold harmless Vodini against any and all liability for such violation.
1.4 Loss of Service Due to Power Failure, Carrier Partner outage or Internet Service
Outage or Termination or Suspension or Termination by Vodini You acknowledge
and understand that the Service does not function in the event of power
failure. You also acknowledge and understand that the Service requires a fully
functional broadband connection to the Internet (which is not provided by
Vodini) and that, accordingly, in the event of an outage of, or termination of
service with or by, your Internet service provider ("ISP") and/or
broadband provider, the Service will not function, but that you will continue
to be billed for the Service unless and until you or Vodini terminate the
Service in accordance with this Agreement. Should there be an interruption in
the power supply or ISP outage, the Service will not function until power is
restored or the ISP outage is cured. A power failure or disruption may require
the Customer to reset or reconfigure equipment prior to utilizing the Service.
Power disruptions or failures or ISP outages will also prevent dialing to
emergency service numbers. Should
Vodini suspend or terminate your Service, the Service will not function until
such time as Vodini restores your Service (which may require payment of all
invoices and reconnection fees owed by you or cure of any breach by you of this
Agreement).
1.5 Copyright / Trademark / Unauthorized Usage of Device, Firmware
or Software The Service and Device and any firmware or software used to provide
the Service or provided to you in conjunction with providing the Service, or
embedded in the Device, and all Services, information, documents and materials
on Vodini's website(s) are protected by trademark, copyright or other
intellectual property laws and international treaty provisions. All websites,
corporate names, service marks, trademarks, trade names, logos and domain names
(collectively "marks") of Vodini are and shall remain the exclusive
property of Vodini and nothing in this Agreement shall grant you the right or
license to use any of such marks. You acknowledge that you are not given any
license to use the firmware or software used to provide the Service or provided
to you in conjunction with providing the Service, or embedded in the Device,
other than a nontransferable, revocable license to use such firmware or
software in object code form (without making any modification thereto) strictly
in accordance with the terms and conditions of this Agreement. You expressly
agree that the Device is exclusively for use in connection with the Service and
that Vodini will not provide any passwords, codes or other information or
assistance that would enable you to use the Device for any other purpose. If
you decide to use the Service through an interface device not provided by
Vodini, which Vodini reserves the right to prohibit in particular cases or
generally, you warrant and represent that you possess all required rights,
including software and/or firmware licenses, to use that interface device with
the Service and you will indemnify and hold harmless Vodini against any and all
liability arising out of your use of such interface device with the Service.
You shall not reverse compile, disassemble or reverse engineer or otherwise
attempt to derive the source code from the binary code of the firmware or
software.
1.6 Tampering with the Device or Service You agree not to change
the electronic serial number or equipment identifier of the Device, or to
perform a factory reset of the Device, without express permission from Vodini
in each instance which Vodini may deny in its sole discretion. Vodini reserves
the right to terminate your Service should you tamper with the Device, leaving
you responsible for the full month's charges to the end of the current term,
including without limitation unbilled charges, plus a disconnect fee, all of
which immediately become due and payable. You agree not to hack or disrupt the
service or to make any use of the Service that is inconsistent with its
intended purpose or to attempt to do so.
1.7 Theft of Service You agree to notify Vodini immediately, in
writing or by calling the Vodini customer support line, if the Device is stolen
or if you become aware at any time that your Service is being stolen or
fraudulently used. When you call or write, you must provide your account number
and a detailed description of the circumstances of the Device theft or
fraudulent use of Service. Failure to do so in a timely manner may result in
the termination of your Service and additional charges to you. Until such time
as Vodini receives notice of the theft or fraudulent use, you will be liable
for all use of the Service using a Device stolen from you and any and all
stolen Service or fraudulent use of the Service.
1.8 Return of Device The Device may be returned to Vodini within
fourteen (14) days of the termination of Service to receive a credit for the
$39.99 disconnect fee (refer to section 4.6 of this document regarding
termination fees), provided: (i) you have retained,
and return along with the Device, proof of purchase and original packaging;
(ii) contents are undamaged and in original condition, reasonable wear and tear
excluded; (iii) all parts, accessories, documentation and packaging materials
are returned; and (iv) equipment is returned with a valid return authorization
number obtained from Vodini’s customer care department. You are responsible for
the cost and risk of return shipping of equipment. If you receive cartons
and/or Devices that are visibly damaged, you must note the damage on the
carrier's freight bill or receipt and keep a copy. In such event, you must keep
the original carton, all packing materials and parts intact in the same condition
in which they were received from the carrier and contact Vodini's customer care
department immediately. To obtain a return authorization number, you must
contact billing@vodini .net. Does not apply to Subscriber supplied equipment
unless agreed in writing by Vodini.
1.9 Number Transfer on Service Termination Upon termination of the
Service, Vodini may, at its sole discretion, release a telephone number that
was ported in from a previous service provider to Vodini by you and used in
connection with your Service provisioned by Vodini to your new service
provider, if such new service provider is able to accept such number, and
provided that (i) your account has been terminated;
(ii) your Vodini account is completely current including payment for all charges
and disconnect fees; and (iii) you request the transfer upon terminating your
account.
1.10 Service Distinctions You acknowledge and understand that the
Service is not a telephone service. Important distinctions (some, but not
necessarily all, of which are described in this Agreement) exist between
telephone service and the enhanced Communication Service offering provided by
Vodini. The Service is subject to different regulatory treatment than telephone
service. This treatment may limit or otherwise affect your rights of redress
before Federal, State or Provincial telecommunications regulatory agencies.
1.11 Ownership and Risk of Loss You shall be deemed the owner of
the Device, and bear all risk of loss of, theft of, casualty to or damage to
the Device, from the time it is shipped to you until the time (if any) when it
is returned by you pursuant to Section 1.8 and has been received by Vodini.
1.12 No 0+ Calling; Subscribers in the USA must agree that the Vodini
service May Not Support x11 Calling Vodini’s Service does not support 0+
calling (including without limitation collect, third party billing or calling
card calling). Vodini’s Service may not support 311,511 and/or other x11 (other
than 911 and 411, which are provided for elsewhere in this Agreement) services
in one or more (or all) service areas.
2. EMERGENCY SERVICES- 911 DIALING
2.1 Vodini is currently not sold as a replacement phone service to
traditional phone lines inside the United States of America. As such
NO US 911 service is available on Vodini phones. You acknowledge that you the
customer must retain a tradition phone in addition to you Vodini service that
is capable of 911 calling.
2.11 Alternative 911 Arrangements You acknowledge that Vodini does
not offer primary line or lifeline services. You should always have an
alternative means of accessing traditional E911 services.
3. CHANGES TO THIS AGREEMENT Vodini may change the terms and conditions of this Agreement from
time to time. Notices will be considered given and effective on the date posted
on to the "Service Announcements" section of Vodini’s website (currently located
at http://www.vodini .net/index.php?page=term). Such changes will become binding
on Customer, on the date posted to the Vodini website and no further notice by
Vodini is required. This Agreement as posted supersedes all previously agreed
to electronic and written terms of service, including without limitation any
terms included with the packaging of the Device and also supersedes any written
terms provided to Retail Customers in connection with retail distribution,
including without limitation any written terms enclosed within the packaging of
the Device..
4. CHARGES / PAYMENTS / DEFAULT / TAXES / TERMINATION
4.1 Billing You must give us a valid credit card number (Visa,
MasterCard, Discover, American Express or any other issuer then-accepted by
Vodini) or via prepaid bank payment before the Service is activated. Vodini
reserves the right to stop accepting credit cards from one or more issuers. If
the card expires, you close your account, your billing address changes, or the
card is cancelled and replaced owing to loss or theft, you must advise Vodini
at once. We will bill all charges, applicable taxes. surcharges and usage-based
charges on a prepaid basis, (in addition to any other charges which Vodini
decides to bill in arrears) to your account or credit card, including but not
limited to: activation fees, monthly Service fees, international usage charges,
advanced feature charges, equipment purchases, disconnect fees and shipping and
handling charges. Any usage charges will be billed in increments that are
rounded up to the nearest minute except as otherwise set forth in the rate
schedules found on Vodini’s website.
4.2 Billing Disputes You must notify Vodini in writing within 7
days after receiving your credit card statement if you dispute any Vodini
charges on that statement or such dispute will be deemed waived. Billing
disputes should be notified to the following address: Customer Care Billing
Department care@vodini .net or 123 on your Vodini Phone.
4.3 Payment Vodini accepts payments by credit card, bank payment
and scratch card as set forth in Section 4.1. Your initial use of the Service
authorizes Vodini to charge the credit card account number on file with Vodini,
including any changed information given Vodini if the card expires or is
replaced, or if you substitute a different card, for Vodini charges as set
forth in Section. 4.1. This authorization will remain valid until 30 days after
Vodini receives your written notice terminating Vodini's authority to charge
your credit card, whereupon Vodini will charge you the disconnect fee and any
other outstanding charges and terminate the Service. Vodini may terminate your
Service at any time in its sole discretion, if any charge to your credit card
on file with Vodini is declined or reversed, your credit card expires and you
have not provided Vodini with a valid replacement credit card or in case of any
other non-payment of account charges. Termination of Service for declined or
expired card, reversed charges or non-payment leaves you FULLY LIABLE to Vodini
for ALL CHARGES ACCRUED BEFORE TERMINATION and for all costs incurred by Vodini
in collecting such amounts, such as (but not limited to) collection costs and
attorney's fees.
4.4 Termination/Discontinuance of Service Vodini reserves the
right to suspend or discontinue providing the Service generally, or to
terminate your Service, at any time in its sole discretion. If Vodini
discontinues providing the Service generally, or terminates your Service in its
discretion without a stated reason, you will only be responsible for charges
accrued through the date of termination, including a pro-rated portion of the
final month's charges. If your Service is terminated for any stated reason,
including without limitation violation of this Agreement, or because of any
improper use of the Service or Device (such as, but not limited to, your
attempts to hack, disrupt, or misuse the Service or your acts or omissions that
violate any acceptable use policy of Vodini or of a third party provider to
which Vodini is subject), you will be responsible for the full month's charges
to the end of the current term, including without limitation unbilled charges,
plus the disconnect fee set forth in Section 4.6,all of which immediately
become due and payable.
4.5 Taxes You are responsible for, and shall pay, any applicable
federal, state, provincial, municipal, local or other governmental sales, use,
excise, value-added, personal property, public utility or other taxes, fees or
charges now in force or enacted in the future, that arise from or as a result
of your subscription or use or payment for the Service or a Device. Such
amounts are in addition to payment for the Service or Devices and will be
billed to your credit card as set forth in this Agreement. If you are exempt
from payment of such taxes, you shall provide Vodini with an original
certificate that satisfies applicable legal requirement attesting to tax-exempt
status. Tax exemption will only apply from and after the date Vodini receives
such certificate.
4.6 Disconnect Fee Customer will be charged a disconnect fee of
$39.99 per voice line upon termination of Service for any reason or for
convenience by Customer. The disconnect fee becomes due and payable immediately
upon termination and will billed directly to Customer's credit card. If
Customer has multiple lines, Customer will be charged a disconnect fee of
$39.99 per line for each line disconnected. To receive a credit for the
disconnect fee, Customer must return the Device(s) undamaged and in original
condition within fourteen (14) days of termination as set forth in Section 1.8.
Vodini will not credit Customer if the Device(s) is damaged or not in its
original condition as received by the Customer or if Customer has otherwise
failed to comply fully with the requirements of Section 1.8. In the event
Customer disconnects multiple lines, Vodini will issue Customer a credit for
all disconnect fees upon receipt of all Devices (including without limitation
Multimedia Terminal Adapters) in accordance with this Section and Section 1.8.
4.7 Money Back Guarantee; Limitations and Conditions.
4.8 Payphone Charges If you make use of Vodini’s Toll Free feature
any toll free feature that may be offered by Vodini in the future, you
acknowledge and agree that Vodini is entitled to recover from you any charges
imposed on Vodini by payphone owners or operators, either directly or
indirectly through Vodini’s suppliers in connection with toll free calls made
to your number, or any charges imposed on Vodini by its suppliers to recover
such costs. Vodini may recover these amounts by means of a per-call charge,
rounded up to the next cent, or in such other fashion as Vodini deems
appropriate for the recovery of these costs.
4.9 Charges for Directory Calls Vodini will charge 99 cents for
each call made to Vodini directory assistance.
5. WARRANTY and LIABILITY LIMITATIONS / INDEMNIFICATION
5.1 Limitation of Liability Vodini shall not be liable for any
delay or failure to provide the Service, including 911 dialing, at any time or
from time to time, or any interruption or degradation of voice quality that is
caused by any of the following: 1.) act or omission of an underlying carrier,
service provider, vendor or other third party; 2.) equipment, network or
facility failure; 3.) equipment, network or facility upgrade or modification;
4.) force majeure events such as (but not limited to)
acts of god; strikes; fire; war; riot; government actions; 5.) equipment,
network or facility shortage; 6.) equipment or facility relocation; 7.)
service, equipment, network or facility failure caused by the loss of power to
Customer; 8) outage of Customer’s ISP or broadband service provider; 9) act or
omission of Customer or any person using the Service or Device provided to
Customer; or 10) any other cause that is beyond Vodini's control, including
without limitation a failure of or defect in any Device, the failure of an
incoming or outgoing communication, the inability of communications (including
without limitation 911 dialing) to be connected or completed, or degradation of
voice quality. Vodini's aggregate liability for (i)
any failure or mistake; (ii) any claim with respect to Vodini’s performance or
nonperformance hereunder or (iii) any Vodini act or omission in connection with
the subject matter hereof shall in no event exceed Service charges with respect
to the affected time period.
5.2 Disclaimer of Damages IN NO EVENT SHALL VODINI, ITS OFFICERS,
DIRECTORS, EMPLOYEES, AFFILIATES OR AGENTS OR ANY OTHER SERVICE PROVIDER WHO
FURNISHES SERVICES TO CUSTOMER IN CONNECTION WITH THIS AGREEMENT OR THE SERVICE
BE LIABLE FOR ANY DIRECT, INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, EXEMPLARY OR
CONSEQUENTIAL DAMAGES, OR FOR ANY OTHER DAMAGES, INCLUDING BUT NOT LIMITED TO
LOSS OF DATA, LOSS OF REVENUE OR PROFITS, OR DAMAGES ARISING OUT OF OR IN
CONNECTION WITH THE USE OR INABILITY TO USE THE SERVICE, INCLUDING INABILITY TO
BE ABLE TO DIAL 911 OR TO ACCESS EMERGENCY SERVICE PERSONNEL THROUGH THE
SERVICE. THE LIMITATIONS SET FORTH HEREIN APPLY TO CLAIMS FOUNDED IN BREACH OF
CONTRACT, BREACH OF WARRANTY, PRODUCT LIABILITY, TORT AND ANY AND ALL OTHER
THEORIES OF LIABILITY AND APPLY WHETHER OR NOT VODINI WAS INFORMED OF THE
LIKELIHOOD OF ANY PARTICULAR TYPE OF DAMAGES.
5.3 Indemnification Customer agrees to defend, indemnify, and hold
harmless Vodini, its officers, directors, employees, affiliates and agents and
any other service provider who furnishes services to Customer in connection
with this Agreement or the Service, from any and all claims, losses, damages,
fines, penalties, costs and expenses (including, without limitation, reasonable
attorneys fees) by, or on behalf of, Customer or any third party or user of
Customer's Service, relating to this Agreement, the Services, including
911dialing,or the Device. This paragraph shall survive termination of this
Agreement.
5.4 No Warranties on Service VODINI MAKES NO WARRANTIES, EXPRESS
OR IMPLIED, INCLUDING BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF
MERCHANTABILITY, FITNESS OF THE SERVICE FOR A PARTICULAR PURPOSE, TITLE OR
NON-INFRINGEMENT OR ANY WARRANTY ARISING BY USAGE OF TRADE, COURSE OF DEALING
OR COURSE OF PERFORMANCE OR ANY WARRANTY THAT THE SERVICE WILL MEET CUSTOMER’S
REQUIREMENTS. WITHOUT LIMITING THE FOREGOING, VODINI DOES NOT WARRANT THAT THE
SERVICE WILL BE WITHOUT FAILURE, DELAY, INTERRUPTION, ERROR, DEGRADATION OF
VOICE QUALITY OR LOSS OF CONTENT, DATA OR INFORMATION. NEITHER VODINI NOR ITS
OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES OR AGENTS OR ANY OTHER SERVICE
PROVIDER OR VENDOR WHO FURNISHES SERVICES OR PRODUCTS TO CUSTOMER IN CONNECTION
WITH THIS AGREEMENT OR THE SERVICE WILL BE LIABLE FOR UNAUTHORIZED ACCESS TO
VODINI'S OR CUSTOMER'S TRANSMISSION FACILITIES OR PREMISES EQUIPMENT OR FOR
UNAUTHORIZED ACCESS TO, OR ALTERATION, THEFT OR DESTRUCTION OF, CUSTOMER'S DATA
FILES, PROGRAMS, PROCEDURES OR INFORMATION THROUGH ACCIDENT, FRAUDULENT MEANS
OR DEVICES OR ANY OTHER METHOD, REGARDLESS OF WHETHER SUCH DAMAGE OCCURS AS A
RESULT OF VODINI'S OR ITS SERVICE PROVIDER'S OR VENDORS' NEGLIGENCE. STATEMENTS
AND DESCRIPTIONS CONCERNING THE SERVICE OR DEVICE, IF ANY, BY VODINI OR
VODINI'S AGENTS OR INSTALLERS ARE INFORMATIONAL AND ARE NOT GIVEN AS A WARRANTY
OF ANY KIND.
5.5 No Warranties, or Limited Warranties, for Devices If Customer
received the Device new from Vodini and the Device included a limited warranty
at the time of receipt, Customer must refer to the separate limited warranty
document provided with the Device for information on the limitation and
disclaimer of certain warranties. Remedies for breach of any such warranties
will be limited to those expressly set forth in such documentation. If
Customer's Device did not include a limited warranty from Vodini at the time of
receipt, Customer agrees that it accepts its Device "as is" and that
Customer is not entitled to replacement or refund in the event of any defect,
except that for Retail Customers only, Vodini will provide a limited warranty
on the Device as to manufacturing defects only for a period of one (1) year
from the date of purchase. This Retail Customer limited warranty shall not
apply to any defect or failure other than a manufacturing defect, and, without
limiting the generality of the foregoing, shall not apply to any defect caused
by damage in transit, retailer handling or Retail Customer handling. Retail
Customer’s sole remedy for any breach of this Retail Customer limited warranty
is to obtain a repaired or replacement Device, by following the return
procedures set forth in Section 1.8. Retail Customer must include with the
returned Device a letter stating that the Retail Customer is returning the
Device for warranty repair or replacement and stating the nature of the defect.
This Retail Customer limited warranty shall also apply in lieu of the limited
warranty included with the Device if such included limited warranty is less
favorable to Retail Customer than that contained herein. OTHER THAN WARRANTIES
AS TO THE DEVICE EXPRESSLY SET FORTH IN DOCUMENTATION PROVIDED WITH THE DEVICE
AND THE RETAIL CUSTOMER LIMITED WARRANTY EXPRESSLY SET FORTH HEREIN, VODINI
MAKES NO WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AND SPECIFICALLY DISCLAIMS
ANY WARRANTY OF MERCHANTABILITY, FITNESS OF THE DEVICE FOR A PARTICULAR
PURPOSE, TITLE OR NON-INFRINGEMENT OR ANY WARRANTY ARISING BY USAGE OF TRADE,
COURSE OF DEALING OR COURSE OF PERFORMANCE OR ANY WARRANTY THAT THE, DEVICE OR
ANY FIRMWARE OR SOFTWARE IS "ERROR FREE" OR WILL MEET CUSTOMER’S
REQUIREMENTS. THE FOREGOING WILL NOT BE DEEMED TO LIMIT ANY DISCLAIMER OR
LIMITATION OF WARRANTY SET FOR WITHIN THE
DOCUMENTATION PROVIDED WITH THE DEVICE. DEVICE WARRANTIES DO NOT APPLY TO
BUSINESS PLUS CUSTOMERS.
5.6 No Third Party Beneficiaries No provision of this Agreement
provides any person or entity not a party to this Agreement with any remedy,
claim, liability, reimbursement, or cause of action or creates any other third
party beneficiary rights.
5.7 Content. You are liable for any and all liability that may
arise out of the content transmitted by or to you or Users using the Services.
You shall assure that your or User's use of the Services and content will at
all times comply with all applicable laws, regulations and written and
electronic instructions for use. Vodini reserves the right to terminate or
suspend affected Services, and/or remove your or Users' content from the
Services, if Vodini determines that such use or content doer not conform with
the requirements set forth in this Agreement or interferes with Vodini's
ability to provide Services to you or others or receives notice from anyone
that your or Users' use or Content may violate any laws or regulations.
Vodini's actions or inaction under this Section shall not constitute review or
approval of your or Users' use or Content. You will indemnify and hold Vodini
against any and all liability arising from the content transmitted by or to you
or to Users using the Services. A "User" means any person, whether
authorized or unauthorized, using the Service and/or Device provided to you.
6. GOVERNING LAW / RESOLUTION OF DISPUTES
6.1 Mandatory Arbitration Any dispute or claim between Customer
and Vodini arising out of or relating to the Service or Device provided in
connection with this Agreement shall be resolved by arbitration before a single
arbitrator administered by the Singapore Arbitration Association in accordance
with its Commercial Arbitration Rules. The arbitration shall take place in
Singapore and shall be conducted in English. The arbitrator's decision shall
follow the plain meaning of the relevant documents, and shall be final and
binding. Without limiting the foregoing, the parties agree that no arbitrator
has the authority to: (i) award relief in excess of
what this Agreement provides; or (ii) award punitive or exemplary damages. Judgment
on the award rendered by the arbitrators may be entered in any court having
jurisdiction thereof. All claims shall be arbitrated individually and Customer
will not bring, or join any class action of any kind in court or in arbitration
or seek to consolidate or bring previously consolidated claims in arbitration.
CUSTOMER ACKNOWLEDGES THAT THIS ARBITRATION PROVISION CONSTITUTES A WAIVER OF
ANY RIGHT TO A JURY TRIAL.
6.2 Governing Law The Agreement and the relationship between you
and Vodini shall be governed by the laws of Hong Kong without regard to its
conflict of law provisions. To the extent court action is initiated to enforce
an arbitration award or for any other reason consistent with Section 6.3, you
and Vodini agree to submit to the personal and exclusive jurisdiction of the
courts located within Hong Kong courts and waive any objection as to venue or
inconvenient forum. The failure of Vodini to exercise or enforce any right or
provision of the Agreement shall not constitute a waiver of such right or
provision. If any provision of the Agreement is found by a court of competent
jurisdiction to be invalid, the parties nevertheless agree that the court
should endeavor to give effect to the parties' intentions as reflected in the
provision, and the other provisions of the Agreement remain in full force and
effect. You agree that regardless of any statute or law to the contrary, any
claim or cause of action arising out of or related to use of the Service or the
Agreement must be filed within one (1) year after such claim or cause of action
arose or be forever barred.
6.3 Entire Agreement This Agreement and the rates for Services
found on Vodini's website constitute the entire agreement between you and
Vodini and govern your use of the Service, superseding any prior agreements
between you and Vodini and any and all prior or contemporaneous statements,
understandings, writings, commitments, or representations concerning its
subject matter. No amendment to this Agreement shall be binding upon Vodini
unless and until posted in accordance with Section 3 hereof.
6.4 Severability If any part of this Agreement is legally declared
invalid or unenforceable, all other parts of this Agreement are still valid and
enforceable. Such invalidity or non-enforceability will not invalidate or
render unenforceable any other portion of this Agreement.
7. PRIVACY Vodini
Service utilizes, in whole or in part, the public Internet and third party
networks to transmit voice and other communications. Vodini is not liable for
any lack of privacy which may be experienced with regard to the Service. Please
refer to our Privacy Policy applicable to you at www.vodini .net for additional
information.
Last Updated: August 20, 2005.